Message On Hold in Plain English - 2 of 5

There are options as to what a customer will hear whilst on hold;

1. Traditionally callers used to hear silence on hold. Given the technology now available to us, it is not prudent to leave callers holding in silence. They may think they have been disconnected and hang up and you also miss one of the best selling opportunities, as it is virtually the only time you have a true captive audience. This opportunity should not be abused, make the experience a pleasant one for your customer, whilst also getting your message across.

2. Originally music on hold tended to be "Muzak" that is to say digital noises on a chip within the system. The common tunes were such as Green Sleeves and were the butt of many peoples criticism.

3. External music on hold ports are available on all modern day systems. Some manufacturers make an M.O.H. port standard on the CCU and others provide it as a port available by adding an extra card. A limited number of manufacturers offer systems that offer two M.O.H. ports so that you can play different messages or music to callers into different lines.

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