Voicemail in Plain English - 2 of 7

Voice Mail Functionality: Voice Mail is the ability to have what is effectively a very highly spec'd answering machine facility for each member of your organisation. You do not have to have a physical telephone extension dedicated to you in order to achieve having a voice mailbox dedicated to you.

Many organisations allocate a voice mailbox to users who do not have a physical telephone extension. These may include; field based employees (such as salespeople or engineers), SOHO workers or teaching staff within the educational sector. Remote staff such as these access their voice mailbox from either their mobile or any fixed wire phone (such as their home phone) utilising DTMF tones to navigate around the mailbox once they have dialled in.

You can generally create distribution lists so that you can send broadcast messages to groups of people. Messages can usually be forwarded (with additional annotations to explain) to other voicemail users on your system. Cascading will make unanswered messages get forwarded to line managers and archived for future reference etc.

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