Phones4Less
have been supplying B2B telecom products in the UK via e-commerce
since May 2000. Phones4Less was
founded out of a telecoms value added reseller that was established
in 1992.
We aim to lubricate the telecoms purchasing process through
clear explanation. As the site develops Phones4Less
intend to make greater use of simple pictorial explanation
to expand customer knowledge. Indeed Phones4Less
has already created a telecom web community that allows a
"non expert" to configure, design and purchase telephones
and PBX's on-line. The biggest advantage to the customer is
a massive reduction in cost, which is possible because of
the low cost of sale associated with an e-commerce style operation.
Phones4Less is demystifying what
has historically been regarded as a complex arena, not suited
to a point and click e-commerce operation. In the past customers
required assistance and advice from a salesperson who would
visit their premises (and often confuse or railroad).
Phones4Less subscribes to continual
improvement processes and will be further improved as increasing
staffing levels enable further customer support to enhance
the current On-Line Telephone Assistant..