P4L Returns Policy

Phones4Less views customers in terms of their lifetime value to the company. Phones4Less puts a high priority on surpassing customers expectations based on previous experience with traditional telecoms vendors as this is key to encouraging market acceptance of the "no visit" sales mechanism offered by Phones4Less.

Phones4Less endeavours to match traditional telecoms vendors in every respect except sales visits. Contact ability will not be restricted to e-mail but will include all traditional communications (phone, fax, post plus real time web calls) to enable customers to have dialogue with us.

Phones4Less will bear the carriage and administrative costs of returning faulty goods to our supplier. The cost of returning faulty goods to Phones4Less is covered by Phones4Less when goods are returned via our Free Post Address. Where customers do benefit from the additional cover of an on-site maintenance contract Phones4Less will explain the choice that the customer has between;

a) Returning the goods to Phones4Less for repair or replacement or

b) Placing a maintenance request for call out with their maintainer.

If the customer needs advice on managing the maintainer then Phones4Less will provide this without charge. It is prudent to ensure that all mission critical systems should be covered by an ON-SITE maintenance contract. Standard manufacturers guarantees are all "return to base" warranties, which are not sufficient if the equipment is crucial to your organisations operation and is often bolted to a wall.

Telephone System customers should note, that it is their responsibility to advise their maintainer when making additions to their system. Where customers do not have a maintenance contract Phones4Less will be pleased to arrange one.