"ARC (Samsung's CTi provider) went into liquidation in December 2004. Samsung advise that a replacement supplier will be in place soon - watch this space."
BRINGING
VOICE AND DATA TOGETHER WITH CTI:
Let's play fantasy business for a minute. All your incoming
calls are answered in just four rings. Those calls are routed
through to the right person or department without needing
an operator, and each call can be presented to your staff
complete with information about the caller.
OK, back to reality.
However, this situation can be a reality thanks to computer-telephony
integration (CTI) - the technology which links your organisation's
two key business tools, the telephone system and computer
network.
For many people this starts with simple "Screen Popping".
This is where the users computer screen pops a customer record,
(order processing screens, accounts details, sales prospecting
or indeed any other computer based record) on screen usually
as the phone rings. So, as it is answered, the user instantly
has all the information needed to deal quickly and efficiently
with the caller.
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