"ARC (Samsung's CTi provider) went into liquidation in December 2004. Samsung advise that a replacement supplier will be in place soon - watch this space."
But
"Screen Popping" is only the beginning.
Computer Telephony Integration in the 21st century can take
things much, much further. This powerful functionality is
no longer the preserve of large organisations with huge budgets.
Single user "Screen Popping" starts at between
£200-£300 and a fully blown 20 user call centre
can have everything from Campaign Interactive Scripting (Telesales
Scripts); Interactive Voice Recognition (IVR); Personalised
(to the caller) Auto Attendant; Hot Desking; Remote Agents;
Virtual Wall Boards; Real Time Statistics; Web Site Integration
etc, etc for a few thousand pounds. Only a year or so ago,
this sort of power and functionality would have been upwards
of £150,000.
These options are now sold module by module, so it allows
a company to start with a small budget and add the extra functionality
as the company expands.
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