"ARC (Samsung's CTi provider) went into liquidation in December 2004. Samsung advise that a replacement supplier will be in place soon - watch this space."
The
Future:
CTI can help any sized organisation manage its telephony
and telephone contacts more efficiently and at the same time
maximise staff productivity.
As relationships can be built or broken in the course of
a telephone conversation, it makes good business sense to
implement CTI. This not only speeds up the call process but
supplies information where and when it is needed.
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