CLI
. Calling Line Identity gives the ability to see who is calling
you before answering the phone.
Some telephone systems allow you to keep a list of the telephone
numbers of historic callers so that no more messages are taken
with incorrectly written telephone numbers.
Callers can be automatically routed to the correct department,
such as aged debtors directly to credit control.
Integration with computers will allow customer or prospect
records to pop open in a window on your PC screen, before
the call has even been answered.
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