It
is inevitable that, at times, you will have to place your callers
on hold, there are a variety of ways that this will be done;
1. Press the hold key and the caller will be held until you
either take the call back or the recall timer in your system
determines that a call has been held too long. Recall timers
are a parameter that can be altered to suit your organisation's
views on how long callers should be held for.
2. Press the transfer key and the caller will be held until
you hang up, irrespective of whether you choose to introduce
the call or just perform a blind (unannounced) transfer. In
the case of a blind transfer the caller will hear ring tone
at the extension transferred to until answered. A recall timer
will apply to transferred calls so that unanswered transfers
will be returned to the original transferor once the timer
is exceeded.
3. Once a call is parked, for the purpose of making a tannoy
announcement or similar, it is effectively on hold. Recall
timers also apply to parked calls so it is not possible to
park a call all day unless the timer is set to be several
hours.
4. Pressing a one-touch extension key on systems that support
one touch transfer is effectively the same as pressing the
transfer key.
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