There
are pitfalls associated with music on hold;
1. If you use music you will need to pay licence fees to
both PRS (Performing Rights Society) and PPL (Phonographic
Performances Ltd) as they collect for the writers and artists.
2. You cannot please all of the people, all of the time.
If you choose jazz there will be those who would say that
you should have picked rock, soul or classical.
3. Most telephone system maintainers will not cover external
music sources so you need to bear in mind that any breakdown
will be either chargeable or on a back to base warranty basis.
4. Even the CD players that are specifically designed for
constant use on a telephone system run the risk of breakdown
so MP3 or other digital message on hold systems are the most
resilient.
5. You run the risk of callers hearing inappropriate chat
shows or commercials if you choose radio as a music source.
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