Voice
mail is just one of the features offered by a typical Voice
Processing System. Many people unwittingly refer to Voice Mail
but in fact mean to say Voice Processing. The other common constituent
part of a Voice Processing System is Automated Attendant. Higher
end Voice Processing Systems can include features such as; Fax
on Demand (otherwise known as Fax Back), Real Time Call Recording
and Integrated Messaging (for converting Voice Mail Messages
into e-mail messages or vice-versa).
We do not know of a Voice Mail System on the UK telecoms
market that is available without the Auto Attendant feature.
Whether your organisation decides to use both Auto Attendant
and Voice Mail is a question of choice. But you will almost
certainly gain the option of Auto Attendant when you buy a
Voice Processing System.
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