Voice
Mail Functionality: Voice Mail is the ability to have what is
effectively a very highly spec'd answering machine facility
for each member of your organisation. You do not have to have
a physical telephone extension dedicated to you in order to
achieve having a voice mailbox dedicated to you.
Many organisations allocate a voice mailbox to users who
do not have a physical telephone extension. These may include;
field based employees (such as salespeople or engineers),
SOHO workers or teaching staff within the educational sector.
Remote staff such as these access their voice mailbox from
either their mobile or any fixed wire phone (such as their
home phone) utilising DTMF
tones to navigate around the mailbox once they have dialled
in.
You can generally create distribution lists so that you can
send broadcast messages to groups of people. Messages can
usually be forwarded (with additional annotations to explain)
to other voicemail users on your system. Cascading will make
unanswered messages get forwarded to line managers and archived
for future reference etc.
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