How
to Specify a Voice Processing System: The size or power of a
Voice Processing System is stated in terms of ports. An entry-level
system will usually be 2 port and can handle 2 callers/users
simultaneously. These callers/users can be either people leaving
messages, staff listening to messages or updateing their greeting
message or inbound callers being stacked within the Auto Attendant
facility. A 3rd caller to a 2 port system will either get the
engaged tone or be queued in turn, depending on how the phone
system is set up. Voice Processing can be bought in larger sizes
where these usually increase in increments of 4 (ie. 2 port,
4 port, 8 port, 12 port, 16 port, 20 port, etc).
It is hard to predict how many ports you should specify for
your organisation's Voice Processing System, as there are
varying degrees of use. If you front-end all of your organisations
inbound calls with Auto Attendant then you will utilise more
ports than if the Auto Attendant is only set to handle overflow
calls not answered by humans within a given time-frame.
Sites with less than 20 extensions generally choose a 2 or
4 port system. Sites between 20 and 50 extensions may use
a 4 or 8 port system & so on. However the type of business
the company is involved in may have a huge impact on these
estimates.
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