Considerations
before specifying Voice Processing: Think long and hard about
whether or not your callers will be happy about being answered
by an Automated Attendant. Your caller's age can have a big
impact on whether he/she will embrace such leading edge technology.
Whilst it is inevitable that most organisations will implement
this technology eventually we should remember that current attitudes
are different in the UK from those of Americans. We seem to
prefer speaking to real people.
The next page gives some important implementation tips for
voice processing, it is well worth taking them literally,
they will insure you enjoy all the financial benefits of investing
in such a great efficiency tool.
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