Tips for a Smooth Voice Processing Implementation: You should
put great effort into planning an Automated Attendant implementation.
Consider designing this as a process.
Only give callers 3 choices at a time. By the time it says
"press 5 for widgets" they will have forgotten what function
that option 1 performs.
Offer an escape route such as "press 0 for an Operator at
any time" or if you must, "press * to return to the main menu
at any time".
Change personal greetings on voice mail boxes daily and include
the date so that callers are assured that they are at the
correct place and that you regularly access your voicemail.
Do regularly access your voicemail and return calls and messages.
Voice mail will definitely save individuals a lot of time
and make their life easier if they embrace it properly.
Disallow staff from abstaining as you reduce the benefits
by having selective users not embracing this boon to productivity.
Do not skimp on user training and ensure that your staff listen
to & absorb the training. This will cost your organisation
either additional training or under utilisation of your investment
if you don't
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